Last Updated: October 30, 2026
Lake Oconee Limo respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use and protect it, and when we share it when you visit our website, contact us, or book transportation. By using our website or requesting our services, you agree to the practices described here.
1. Information We Collect
We collect personal information you provide when requesting a quote, making a reservation, contacting us, or using our services, including:
- Your name, email address, and phone number
- Pickup and drop-off locations, travel dates, pickup times, and other reservation details
- Passenger information needed to coordinate your transportation
- Payment and transaction information needed to confirm and process your reservation
- Anything else you choose to tell us
When you visit our website, technical information such as your IP address, browser type, device information, and pages visited may be collected through website hosting, security, analytics, or similar technologies.
2. How We Use Your Information
We use your information to:
- Process and manage reservations and coordinate pickup and drop-off
- Process payments, charges, and refunds
- Send reservation confirmations and trip reminders
- Communicate important information about your scheduled transportation
- Respond to inquiries and customer service requests
- Maintain website functionality, improve our services, and protect against fraud or misuse
- Comply with legal and regulatory obligations
We use your information only as reasonably necessary for these purposes and as otherwise permitted by law.
3. Reservation Emails and Text Messages
When you make a reservation, you will receive a trip reminder email approximately 24 hours before your scheduled pickup. You will also receive a courtesy reminder email and text message approximately two hours before pickup. These reminders include your driver’s name and cell phone number.
By providing your contact information when you reserve, you authorize us to use it for booking confirmations, trip reminders, and other communications related to your transportation service. These messages support your reservation and are not promotional. If we ever send marketing messages, we will do so only with any consent required by law and with an opt-out option.
You can opt out of text messages at any time by replying STOP. Message and data rates may apply. Opting out of texts does not cancel your reservation.
4. Payment Information
A credit or debit card payment is required to confirm a reservation. We use payment information to process transactions, confirm bookings, and handle charges and refunds. Payment processing may involve third-party payment service providers, whose privacy practices apply to information you submit through them. We collect only the payment information reasonably needed to complete the transaction.
5. How We Share Your Information
We do not sell your personal information.
We share information only as reasonably necessary with:
- Service providers that help with payment processing, website hosting, communications, security, or other business operations
- Drivers and other authorized personnel who need reservation details to provide your service and coordinate pickup
- Legal and regulatory authorities when required by law, legal process, or a valid governmental request
- Business successors in connection with a merger, acquisition, restructuring, or transfer of business assets
6. Cookies and Website Technologies
Our website, or the services used to run it, may use cookies or similar technologies for functionality, security, performance measurement, or analytics. You can manage cookies through your browser settings or any cookie preference tools on the site. Disabling some cookies may affect certain website functions.
7. Data Security
We take reasonable steps appropriate to our business to protect personal information against unauthorized access, disclosure, alteration, or loss. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep personal information as long as reasonably necessary to fulfill the purposes in this policy, manage reservations, maintain business records, resolve disputes, and meet legal obligations. Retention periods vary by type of information.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain uses. Where processing is based on consent, you may withdraw consent, subject to legal and contractual limits.
To make a request, contact us by phone at (706) 817-8212 or by email at mike@lakeoconeelimo.com. We may need to verify your identity before responding.
10. Third-Party Websites and Services
Our website may link to third-party sites, which have their own privacy policies. We are not responsible for their privacy, security, or content practices.
11. Children’s Privacy
Our website and booking services are not intended to collect personal information directly from children. If information about a child is needed for a reservation, it should be provided by a parent, guardian, or other authorized adult. If you believe information was submitted improperly, please contact us so we can review it.
12. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Lake Oconee Limo
Phone: (706) 817-8212
Email: mike@lakeoconeelimo.com
Please contact us if you have a privacy concern or wish to submit a request relating to your personal information.
